Terms & Conditions

Online Terms & Conditions

Welcome to the “www.insectbiterepellent.com” website (the “Website”) terms and conditions. (“No flies on you”, “we”, “us” or “our”) provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.

These terms and conditions and your use of the website are governed by English Law and you agree to submit the -exclusive jurisdiction of the English Court. This does not affect your statutory rights.

1. If we cannot accept your order

If we are unable to accept the Customer’s order, we will inform the Customer of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline the Customer has specified.

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

If the Customer wishes to make a change to the product that is ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

4.1 All prices are quoted in sterling and Euros and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

Online payment will be provided in a secure environment. Payments must be made in sterling or Euros and by one of the following credit card payment methods – (except International Customers see clause 13), Visa, MasterCard, American Express, Switch, Solo, Delta, Electron and PayPal.

We will retain ownership of the goods until full payment has been made and funds have cleared.

The risk in the goods will pass to the Customer on delivery.

8.1. We will deliver the products to you as soon as reasonably possible and in any event within 45 days after the day on which we accept your order,

8.2. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Non Faulty Products

9.1 At ‘No Flies On You’, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. (but you must return the item at your own expense)

Faulty Products/Other rights to return

9.2 In accordance with your statutory rights, you may return products :

9.2.1 where there has been an error in the price or description of the product ordered or they are otherwise not as described; or

9.2.2 the product is faulty (i.e unsatisfactory quality or unfit for purpose). In the first instance in order to speed up a refund process please send a photo of the faulty product to karan@nofliesonyou.co.uk. It may well be the case (on smaller items) we will replace the item with the need for a return.

9.2 You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.

All returns

Returns can be arranged by  email to info@insectbiterepellent.com or via the online for

9.5 For non-faulty products, you must arrange for and pay the costs of returning the products to us. If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.

9.6 Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

9.7 If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.

9.8 Products purchased as a set can only be returned as a complete set, not as individual items.

9.9 Products given as a gift can only be returned by the original purchaser.

9.10 When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

9.11 Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2. If you are a consumer we only supply the products for domestic and private use.

10.3. If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.

Any information passed through to ‘No Flies On You’ is managed in accordance with the Data Protection Act 1998 (registration number Z8810781) and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested by email to karan@nofliesonyou.co.uk

No flies on you

Credit card details are not retained. The only information stored is a customer’s transaction history, name, address & e-mail address.

We use Google Analytics re marketing code to log when users visit specific pages or take specific actions on our website; this allows us to provide targeted advertising through Google and third-party vendors to display tailored ads on web sites across the internet. Third party vendors (including Google) use cookies to serve ads based on a user’s past visits to ‘No Flies On You’ website. You can opt out should you not want to receive remarketing ads by visiting Google Ads Settings page or alternatively by visiting the Network Adverting Initiative opt out page.

Google Universal Analytics is also used across the site to generate detailed statistics about the site’s traffic and traffic sources and measures conversions and sales. Google Universal Analytics can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also tracks display advertising, pay-per-click networks, email marketing, and digital collateral such as links within PDF documents. You can opt-out of Google Universal Analytics

If a user visits our site via one of our email campaigns we may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn’t revisit the site via one of our emails.

You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity, but will not have activity tracked.

If you subscribe to our newsletter we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.

Customers from outside the UK can only pay by credit card and must pay in sterling or Euros unless otherwise specified. If you are experiencing difficulty please contact info@insectbiterepellent.com. All other terms and conditions apply.

If you wish to complain about any matter in respect of the goods please email info@insectbiterepellent.com

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

15.1. While ‘No Flies On You’ uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and ‘No Flies On You’ will not be responsible for any errors or omissions or for the results arising from the use of such information.

15.2. While ‘No Flies On You’ takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

15.3. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.4. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood of breach of contract if that occurs.

15.5. This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.6. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.7. If we do not insist immediately that the customer does anything it is required to do under these terms, or if we delay in taking steps in respect of a breach of this contract, the customer does not have to do those things and it will not prevent us taking steps at a later date. For example if a payment is missed but we continue to provide the products, we can still require payment at a later date.

15.8. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.

 

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